Frequently Asked Questions
Everything you need to know about shopping with Ellie Seattle.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return label.
Do you offer international shipping?
Currently, Ellie Seattle ships to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 1 hour of placement by contacting our customer service line.