Returns & Exchanges
At Ellie Seattle, we want you to love every purchase, which is why we offer a 30-day return window for all items in their original, unused condition. If your order isn't quite right, our simple exchange process ensures you find the perfect fit or style without any hassle.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.
Drop Off Package
Affix the label to your package and drop it off at any authorized carrier location within 7 days of receiving your return authorization.
Receive Refund or Exchange
After our team inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing